Contact Our Support Team

Languages and Support Hours

Our support team answers in English and Bahasa Malaysia. You can choose your preferred language when starting a chat or submitting a form, and the agent will respond accordingly. Support is available 24 hours a day, 7 days a week. Whether you are playing late at night or early in the morning, a member of the team will be ready to help.

Typical Reply Times per Channel

Live chat replies are almost instant during peak hours and within a few minutes at other times. Most account-related queries are resolved within the same chat session. For the contact form, expect a reply within 24 hours. Complex issues that require investigation may take longer, but you will receive an acknowledgement within a few hours of submitting.

Contact Form for Written Records

The contact form is ideal for issues that require documentation, such as verification requests, complaints, or requests for account statements. You will receive an email confirmation with a copy of your submission for your records. This channel takes longer than live chat but ensures every detail is captured. If your issue is urgent, use live chat first, then follow up with the form if needed.

Live Chat for Account Issues

Live chat is the fastest way to resolve anything related to your account, such as login problems, balance inquiries, or transaction disputes. A support agent will assist you in real time without requiring you to leave the lobby. For general questions or issues that need a written record, please use the contact form instead. Live chat conversations are not saved for later reference, so it is not suitable for matters you might need to revisit.

Never Share These Details Publicly

Never send your password, full card number, or any one-time code over live chat, the contact form, or any public channel. Legitimate support will never ask for these details. If anyone claiming to be support requests such information, stop the conversation immediately and report it to the platform. Keep your account safe by only sharing necessary details through secure channels.

What to Prepare Before Opening a Chat

To help the first reply solve your issue, have your account username, the approximate time of the transaction, and the payment channel used (e-wallet or bank transfer) ready. This information speeds up verification. If your query involves a specific amount, also note the ringgit value. The agent will ask for these details anyway, so providing them upfront avoids back-and-forth and gets you a faster resolution.

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