Frequently Asked Questions
If You Need Further Help and What This Page Covers.
If You Need Further Help
If your question is not listed here, the site’s live chat support is available in English and Bahasa Malaysia. Support agents can assist with account-specific issues that this general FAQ cannot cover. You can also check the platform’s help centre for guides on game rules, responsible gambling tools, and technical troubleshooting. Support hours are displayed in the lobby.
What This Page Covers
This page answers the most common questions about using this online casino platform. It covers deposits, withdrawals, account verification, betting rules, and technical issues that Malaysian players often ask about. Each answer is written to be clear and direct. If you need more detail about a specific policy, you may look up the relevant terms on the site’s main help or banking pages.
Carry on with Live Dealer, Fishing Games, Arcade Games, Online Slots, or check the promo before you deposit.
Short answers
What is a turnover requirement?
A turnover requirement is the total amount you must wager before you can withdraw bonus winnings. For example, a 10x turnover on a RM100 bonus means you need to place RM1,000 in bets before cashing out.
Where are the promotions listed?
Everything running sits on the promo page, terms included rather than linked.
What is the minimum deposit amount?
The minimum deposit is RM30 for most payment channels. Some e-wallets may allow a lower minimum of RM10. Always check the deposit page before making a transfer to confirm the current minimum for your chosen method.
Is verification required?
Verification happens a single time, ahead of the first payout, and never has to be repeated. Payouts then run through Boost and Bank transfer as usual.
Does a deposit cost anything?
Any charge comes from the payment channel, not from the site, and it is shown at the cashier before the transfer is confirmed. Boost and Bank transfer each set their own.
How long do withdrawals take to process?
Withdrawals are processed within 24 hours after approval. E-wallet withdrawals usually reach your account within a few minutes, while bank transfers may take one to two business days depending on your bank.
Where to Follow
Start with a bonus
Every one of these carries turnover — the figure is next to it.